Frequently Asked Questions
Everything you need to know about your Kelle experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard delivery typically takes 5-7 business days, while express shipping arrives within 2-3 business days.
How do I return an item?
You can return any unworn item with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Kelle, we are committed to ethical fashion. Over 80% of our current collection is made using organic cotton, recycled polyester, or eco-friendly dyes.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.